FAQ – Soundsplash

faq

One of Aotearoa’s longest running all ages festivals, Soundsplash returns 19-21 January 2024 for another unforgettable weekend of music, art, and community! 

Soundsplash is an all-ages event and runs over two days and two nights in beautiful Raglan, bringing you a world-class mix of musicians, DJs and artists for an UNFORGETTABLE WEEKEND of live music and freedom.

For the ultimate Soundsplash experience, stay on site at one of our many campgrounds. From the on site camp store and showers to awesome food stalls in the kai village we have everything you need to cater for an epic weekend with your mates!

FAQ

General Info

Soundsplash Festival returns to Raglan’s Wainui Reserve over the weekend of January 19-21, 2024.

Getting to Soundsplash

Soundsplash Festival is held at Wainui Reserve in Raglan with access via Ngarunui Beach Rd. It is very important to keep the main road up to the festival clear of congestion for emergency services. Please respect the directions given below to ensure the smoothest possible entry into Soundsplash. 

Expect traffic delays, potentially lasting an hour or more, when entering through the gates. We appreciate your patience as we strive to expedite the process and get everyone inside as quickly as possible.

Important note: It is crucial that all drop-offs and pickups occur at the Raglan Airfield to prevent traffic congestion and reduce long wait times.

Travel times from:

Auckland CBD: 2-2.5 hours
Hamilton CBD: 45 minutes

Please do not use a GPS system to get to the festival as there are different instructions into the site depending on your ticket (and whether you are being dropped off, parking onsite, or parking off site.) Instead, please refer to the temporary festival road signage on your way to the festival site and follow any instructions from our festival communications team.

On site parking is limited and only available to on site camping pass holders that have also purchased parking passes. Don’t forget to add parking tickets to your purchase when you complete your order.

Off site parking is located at the Raglan Airfield and is available for weekend parking for everyone that missed out on an on site parking ticket, day parking for those staying offfsite or if you’re getting dropped off in Raglan. This year we are introducing booked arrival times for the off site parking shuttle.

Car sharing is a fun, easy, cheap and sustainable way to travel! If you’re travelling to the festival by car, check with your friends or other festival goers to see if you can share a ride.

On site parking is limited and, once sold out, all campers will need to park at the off site park and catch the shuttle to the festival.

This year we have staggered time slots available for the off site parking shuttle so you can book your arrival time.

By booking your arrival time, you’ll be ensuring a smoother entry process for everyone which means more time to enjoy the festival.

You’ll only be able to check in to the festival once your designated time slot opens up. Make sure you know what time you’ll be arriving at the festival ahead of buying your ticket for a smooth ticket purchasing experience.

All Drop Offs and Pick Ups in Raglan will be at the off site parking site. Please make sure you have booked a shuttle to the festival site. You can do that at THIS LINK.

Auckland Road to Raglan Bus Drop Off and Pick up will be at Trusts Arena, Henderson, Auckland.

NO DROP OFFS AT FESTIVAL SITE PLEASE – WE NEED TO KEEP THE ROAD CLEAR FOR EMERGENCY SERVICES.

Introducing the Road to Raglan Bus!

Hop on board this return bus service in Auckland and enjoy a hassle-free ride directly to the festival grounds in Raglan. No driving required! These buses also have priority entry to the festival site from 9am – that’s before the festival gates open to shuttles from the off-site park.

  1. Convenient return bus service from Auckland to Soundsplash in Raglan.
  2. Each bus will have its own SS Kaitiaki on board.
  3. Priority entry to the festival site from 9am – before the off site park shuttles!
  4. Perfect for parents – drop off your kids in Auckland.
  5. Skip the off-site parking experience and start the festival experience early.

To celebrate the launch of our  bus service, we’re offering a special discount on camping tickets for those who add the bus ticket to their order! (Normal camping ticket price: $99+bf. Camping ticket price with a Road to Raglan bus ticket: $80+bf.)

Not only will you enjoy the convenience of a direct bus ride to Soundsplash in Raglan, but you’ll also get to save some extra bucks on your camping experience. It’s a win-win!

The buses will depart the Trusts Arena in Henderson, Auckland on Friday morning and return from Soundsplash on Sunday.

Entry will be staggered, and you’ll only be able to board your bus once your designated time slot opens up. Make sure you know what time you’ll be arriving for your bus ahead of buying your ticket for a smooth ticket purchasing experience.

Important: During the ticket purchasing process, you will have the opportunity to select your desired bus times. It is essential to book both your departing and returning bus tickets at this time to ensure a smooth journey.

The Splash Bus is a return bus service that departs Caro St in Hamilton on Friday and returns on Sunday.

There will be two buses departing at 9am – please be ready to board.

The buses will depart from the Soundsplash site at 10am on Sunday morning back to Caro St Bus stop in Hamilton

Book your arrival time for Soundsplash!

This year, when you purchase your tickets for Soundsplash, you’ll have the option to book your arrival time in 1-hour slots. This means you can plan your entry in advance, giving you more certainty around how long it will take to get into the festival.

If you are catching a bus or parking offsite (and camping), you will need to select your arrival and departure times when you order your festival and camping tickets.

Entry will be staggered, and you’ll only be able to enter once your designated time slot opens up.

Prior to your bus departure time, you can check in one hour in advance. For instance, if your bus is scheduled to depart at 7:00 am, you may check in anytime between 6:00 am and 7:00 am. In Auckland, the check-in process involves collecting your wristband and undergoing a bag search. In Raglan, it entails joining the queue to ensure timely boarding and departure.

Please note that if you fail to check in during your designated check-in time, the Soundsplash team will assist you in boarding the next available bus. However, we cannot guarantee that you will be allocated the subsequent bus slots.

Make sure you know what time you’ll be arriving at the festival ahead of buying your ticket for a smooth ticket purchasing experience.

All Pick ups must be made at the Raglan Airfield Offsite Park.

We must keep the main road clear for emergency services so please do not drive to site for pick ups.

Sunday at the festival is designated as a packdown day, and as such, no musical performances are scheduled. Please note that the gates will close to all attendees at 3pm on Sunday. The final shuttle service returning from the festival to the offsite park is scheduled for 2pm.

Please make sure to leave the site with all your belongings by the designated time. 

Remember, ensuring a safe journey home is an integral part of your Soundsplash experience. Planning your safe return journey well in advance is essential, and it’s never too early to start making these arrangements.

For those travelling back to Auckland, the return bus will depart from the festival campgrounds and will head directly to the Trusts Arena in Auckland.

FAQ

Tickets

For answers to most ticketing questions head to the ticketing FAQ page HERE.

Tickets available from Flicket.

You can buy a maximum of 16 tickets in one order. Festival, Camping, Parking, Bus and Pre-pitched Tent tickets are all counted as separate tickets. For example, one person with Festival + Camping in Field of Joy + Onsite Parking would = 3 total tickets.

 

Please note that a booking fee of 4% applies to the total cost of your order.

If you are NOT camping onsite at Soundsplash, simply purchase your festival admission ticket and parking passes. Make sure to choose the correct age group for your ticket as we can not process swaps for incorrect ticket types.

+ YOUTH (16-17) Festival Ticket – 1 x Youth 16-17 Festival Ticket (Photo ID required.)

First Release: $234pp +BF – Festival Ticket only

Second Release: $239pp +BF – Festival Ticket only

Third Release: $244pp +BF – Festival Ticket only

+ ADULT 18+ FESTIVAL TICKET – 1 x Adult 18+ Festival Ticket Photo ID required.

First Release: $234pp +BF – Festival Ticket only

Second Release: $239pp +BF – Festival Ticket only

Third Release: $244pp +BF – Festival Ticket only

ALL CHILDREN AGED 15 YEARS AND UNDER MUST BE ACCOMPANIED BY AN ADULT GUARDIAN FESTIVAL TICKET HOLDER. MAX. 4 CHILDREN PER ADULT.

+ ADULT GUARDIAN 25+ FESTIVAL TICKET – 1 x Adult Guardian 25+Festival Ticket Photo ID required.

First Release: $234pp +BF – Festival Ticket only

Second Release: $239pp +BF – Festival Ticket only

Third Release: $244pp +BF – Festival Ticket only

+ CHILD 12 & UNDER FESTIVAL TICKET – 1 x Child aged 12 years & under Festival Ticket 

First Release: $94pp +BF – Festival Ticket only

Second Release: $99pp +BF – Festival Ticket only

Third Release: $104pp +BF – Festival Ticket only

+ GROM 13-15 FESTIVAL TICKET – 1 x Child aged 13-15 Festival Ticket 

First Release: $94pp +BF – Festival Ticket only

Second Release: $99pp +BF – Festival Ticket only

Third Release: $104pp +BF – Festival Ticket only

If you are planning on camping at Soundsplash you will need to purchase a camping pass to one of our camp zones as well as a festival ticket. Each person will need their own camping pass to access the camping zone. Please remember that there are no pass-outs for onsite campers.

To celebrate the launch of our new Auckland Bus service, we’re offering a special discount on camping tickets for those who add the bus ticket to their order! (Normal camping ticket price: $99+bf. Camping ticket price with a Road to Raglan bus ticket: $80+bf.)

Fields of Joy Camping Pass
$99.00 pp +BF

Comfort Zone Camping Pass
$99.00 pp +BF

Neighbourhood Camping Pass
$99.00 pp +BF

TePee Village Camping Pass
$99.00 pp +BF


Road Trippers Camping Pass
$99.00 pp +BF

(if staying in caravan, campervan, etc.)

 

Family Camping Zones

Family friendly camp zones are One Vibe and Road Trippers. All families staying with children aged 15 years & under will need to stay in these camp zones.

One Vibe Adult 25+ Camping Pass $99.00 pp +BF

Road trippers  Camping Pass $99.00 pp +BF

(if staying in caravan, campervan, etc.)

Child 12 & Under Camp pass $99 +BF

Grom 13-15 Camp pass $99

Tepee Life brings an amazing accommodation experience to Soundsplash!

We offer the funkiest, eco-friendly, alternative to pitching your own traditional nylon tent. Let us create the village for you to simply come and enjoy

The waterproof canvas Tepees come with built-in insect screens at all openings and adjustable air vents on top and bottom. Zipped doors that can accept a suitcase padlock and a built-in floor are 5m in diameter and suitable for up to six people.

Their high pitch roofs mean that even the tallest people can stand & stretch. Tepee Life Village Tents are available in either 2-person or 6-person tents.

Tepee Inclusions:

– Concierge check-in for you and your tenting friends

– 50mm festival foam single mattress for each person.

– A battery-powered light.

– Coffee Table.

– Thrash Towel for cleaning your feet.

– Access to the Tepee Life Village Bring your own sleeping bag or duvet and your favourite pillow and whatever else you need to pimp out your tepee. Note: This ticket does not include your Festival Ticket or Tepee Life Camping pass and must be purchased separately.

GREEN BOND: As an integral part of our commitment to sustainability, all add-ons at Meadow Haven come with a compulsory green bond. This bond is paid at the time of purchasing a tent package.

The bond ($50) serves as a testament to your dedication to preserving the environment throughout your festival experience. To ensure a smooth process, we kindly request all ticket holders to report to Meadow Haven CampHQ on January 21 for check-out.

This allows us to assess the condition of the campsite and verify that it has been left waste-free according to our sustainable standards. Rest assured that if you have fulfilled your responsibility of leaving your campsite waste-free, your green bond will be returned to you in person via Meadow Haven.

This ensures a hassle-free and convenient refund process that rewards your commitment to sustainability. Please note that bonds will only be refunded while the festival is still ongoing.

Once Soundsplash has concluded, we will no longer be able to process any bond refunds. Therefore, it is crucial to complete the check-out process on January 21 to secure the return of your green bond.

Onsite parking is limited and only available to onsite camp pass holders. If sold out or not camping onsite, add a free offsite parking pass and catch the free shuttle. Sleeping in cars is not permitted. If you are staying in Road Trippers, buy an onsite sleeper vehicle pass.

The drop-off and pick-up location will be at the Offsite Car Park  – there will be free shuttles taking patrons to the event throughout the duration of the festival. It is vital that patrons are dropped off at the Offsite Car Park in order to ensure that the roads remain clear for emergency services.

Please note that when you leave your vehicle, you will need to grab all the items you need for your stay as once parked you won’t be able to access your vehicle until the end of your stay – unless it’s an emergency.

Onsite Standard vehicle pass: $80 +BF

Onsite Sleeper STANDARD vehicle pass (Road Trippers only): $115 +BF

Onsite Sleeper PLUS vehicle pass (Road Trippers only – space for a tent next to vehicle): $160 +BF

Offsite parking: TBC

Buy now pay later with Laybuy – Spread the total cost of your tickets over 6 weekly payments. Interest free.  Laybuy processing Fees apply.

Once you have completed purchasing all of your tickets, you will receive an email confirming your ticket purchase. To minimise fraud for Soundsplash 2023 there will be a print delay on all tickets so you will not receive your actual tickets until 2 weeks before the event.

You will receive your tickets via the registered email after this date.

Visit https://soundsplash-ticketing-faqs.groovehq.com/help/how-do-i-login-to-flicket-to-find-my-tickets for more information.

Yes your name has to match the ticket and your ID. Name changes will close at 9am Thursday 19 January.

If you want to change the name on your ticket you need to use the official name transfer system.

https://soundsplash-ticketing-faqs.groovehq.com/help/how-do-i-change-the-name-on-my-tickets

Yes, you can change names on tickets. Any name change requests will be subject to an extra charge. Name changes will close at 9am Thursday 19 January.

More info HERE.

Complimentary tickets MUST NOT be sold on, and will be canceled if this is done. If someone tries to sell you a comp. ticket, please let us know.

If you have forgotten to add a pass or need support with ticket enquiries, visit https://soundsplash-ticketing-faqs.groovehq.com/help/additional-tickets

Gate sales won’t be available.

Soundsplash is a cashless event! Soundsplash will operate a digital currency for the festival to ensure speed of service, increased security and ease of transactions at the many bars, food outlets and vendor stalls. Most importantly, there will be reduced need to wait in lines.

When you arrive at the festival, your ticket will be swapped for a wristband which must remain on your wrist for the duration of the event. This wristband will act as your ‘digital wallet’ within the event site, as well as your ticket for remaining event days. You must not remove the wristband or your ticket will become void.

Online top ups are open now. After entering the festival, you will be able to load currency onto your wristband using either cash, debit or credit card at one of our top-up tents.

All food, drinks and merchandise purchased at the event will need to be paid for using the simple, tap-and-go wristbands.

  1. Go to https://my.wayver.co.nz
  2. Login with Facebook or create an account
  3. Select ‘IM GOING TO AN EVENT’ and enter your ticket number
  4. Complete the online payment to top up
  5. Present your ticket at the event and your balance will be loaded automatically.

Refunds will be available after the event. Hold onto your wristband so you can enter your serial number for the refund.

In the event of a lost wristband, a fee of $50 will apply to get a replacement wristband. Please do not lose your wristband.

 

If you have purchased an R18, 25+ or Youth ticket you will also need to bring photo ID with you to verify your age.

Valid forms of tickets and passes:

  • Printed PDF of actual ticket, camping and parking passes – including receipt (use scrap paper to save on waste!)
  • Electronic PDF ticket – receipt attached

Valid form of photo ID

  • Passport
  • Drivers License
  • 18+ Card
  • Student ID (if under 18)
    Our technology will allow for smartphone ticket scanning but data connection may be unreliable on-site.

If the ID is expired OR you are providing a photocopy of the above forms of ID, you will ALSO need to provide a second form of ID in one of the following forms, bearing the same name as photocopy:

    • Debit/credit card 
    • Birth certificate
    • Utility bill
    • Proof of address from your bank with your name and bank authorised stamp

*Please note all photocopies will need to be JP verified.

If you had your tent spray-painted during a previous Soundsplash event to participate in the free camping promotion you still need to buy your Festival Ticket and Camping Pass to be able to camp at the following Soundsplash. You will need to bring the exact tent that you had spray-painted and stay in it during the festival. Once we have sighted your spray-painted tent, the camping price of your ticket will be refunded. 

SITE & FACILITIES

Toilets can be found throughout the venue and campgrounds.

Onsite Showers are located at the camp grounds.

  • Shower Hours: 8am – 10am and 5pm – 7pm
  •  

Please be mindful of wasting water and keeping the toilets and showers as clean as possible.

Water will be available at refilling stations throughout the site. Remember to keep hydrated in the heat and bring your reusable cup or bottle! If you don’t have one then grab one from the Soundsplash General Store.

Phone charging stations will be available at the Chill Zone.

We will have recycling stations available throughout the venue and campgrounds, these will be clearly visible.

PLEASE be respectful of the products you are putting in these bins. in previou years we have diverted up to 82% of waste from landfill – this was a huge success! With your help, support and conscious packing choices, we can achieve an even higher diversion rate this year! Let’s do this!

For medical assistance see Peak Safety emergency medics as well as Deep Space, and the Soundsplash Kaitiaki Wellbeing team who will all be in the Blue Zone. KnowYourStuffNZ, Te Ahurei o Rangatahi and Youth Intact will also be onsite.

The Info Centre will be Soundsplash HQ for anything to do with lost property and children, security and general help and information.

The Soundsplash General Store will be your on-site camping and festival supply shop stocking toothbrushes, body care products, sunscreen, natural healing balm, organic sanitary products, snacks, mosquito balm and anything else you might need.

All tent spaces are approximately 4m x 4m.

Yes but make sure you’ve got a Roadtrippers camping pass and parking pass as well as a festival ticket.

We won’t have powered sites available and we kindly ask that no generators, fires, gas cooktops and bottles or portable barbeques are bought on to the site.

Drinking water is available at the entrance to the campgrounds and toilets will be close by too.

Onsite Parking: 8am -8pm

Raglan Airfield Offsite Parking and Park and Ride Shuttle: 9am – 8pm

Trusts Arena Road to Raglan Bus: 6am

Festival gates: 11am

If you are arriving by bus or via the off site parking shuttle – make sure you check your ticket for the arrival time slot that you have booked.

Check out these links for non-camping accommodation options:

www.bookabach.co.nz

www.holidayhouses.co.nz

www.airbnb.co.nz

Youth Tickets

You have to be 16 years of age or older during January 19-21, 2024, to be able to enter the festival with this ticket. With a Youth Ticket, you will be able to camp and enter the venue without being accompanied by an adult. You will not be able to enter any R18 areas. Make sure you bring ID to show your age when you get to the venue.

Grom Child Tickets

You have to be 13-15 years of age during January 19-21 2024, to be able to enter the festival with this ticket. With a Grom Child Ticket, you will be able to camp and enter the venue so long as you are accompanied at all times by a paying adult parent or guardian that is 25 years of age or older. You will not be able to enter any R18 areas and there will be a limit of four children tickets per adult paying ticket (25+).  Make sure you select the Adult Guardian Festival Ticket first to be able to add these tickets to your order.

Child 12 & Under Tickets

You have to be 12 years of age or younger during January 19-21, 2024, to be able to enter the festival with this ticket. With a Child 12 & Under Ticket, you will be able to camp and enter the venue so long as you are accompanied by a paying adult that is 25 years of age or older. You will not be able to enter any R18 areas and there will be a limit of two children tickets per adult paying ticket (25+).

To keep kids safe, all children 15 years of age and younger will need to register with their adult paying chaperone (25+) when they enter the festival. Their wristband will contain the contact information of their adult chaperone if they get lost.

Head to the Info Centre if you have found or lost a child. Please speak with your kids at the beginning of the festival to meet at Info Centre if you become separated.

Got the munchies? Head to the Kai Village, where you’ll find yummy food and non-alcoholic drink options from around the world.

Need a hat or band tee? The Market Area is where you’ll find merch and other cool things like temporary tattoos, flower crowns and unique handmade items.

Time to hit the bar? There are designated bar areas at the festival that are strictly R18.

Forgot something at home? We got you! Our Soundsplash General Store will be stocked with essential camping items as well as everything you need for a sweet festival experience.

FAQ

Arriving at Soundsplash

This year we are introducing booked arrival times. Please check your tickets to see what time you have booked to arrive at Soundsplash.

Onsite Parking: 8am -8pm

Raglan Airfield Offsite Parking and Park and Ride Shuttle: 9am – 8pm

Trusts Arena Road to Raglan Bus: 6am

Festival gates: 11am

If you are arriving by bus or via the off site parking shuttle – make sure you check your ticket for the arrival time slot that you have booked.

Peak times are expected between 8am and 4pm as we process campers at the camping entrance.

Please expect to wait in line as we check tickets, ID and conduct bag searches. Soundsplash is an open-air festival and we expect the temps to be hot so come prepared with food, some water, a hat, sunscreen and good shoes.

If you want to camp together, arrive together

The best way to ensure you get to camp alongside your mates is to check in together at the gate.

Soundsplash is a cashless event! Soundsplash will operate a digital currency for the festival to ensure speed of service, increased security and ease of transactions at the many bars, food outlets and vendor stalls. Most importantly, there will be reduced need to wait in lines, and no need to count out coins for a beer as your friends get thirsty for your round!

When you arrive at the festival, your ticket will be swapped for a wristband which must remain on your wrist for the duration of the event. This wristband will act as your ‘digital wallet’ within the event site, as well as your ticket for remaining event days. You must not remove the wristband or your ticket will become void.

After entering the festival, you will be able to load currency onto your wristband using either cash, debit or credit card at one of our top-up tents, or via a roaming top-up operator. 

All food, drinks and merchandise purchased at the event will need to be paid for using the simple, tap-and-go wristbands.

  1. Go to https://my.wayver.co.nz
  2. Login with Facebook or create an account
  3. Select ‘IM GOING TO AN EVENT’ and enter your ticket number
  4. Complete the online payment to top up
  5. Present your ticket at the event and your balance will be loaded automatically.

Refunds will be available after the event. Hold onto your wristband so that you can enter your serial number.

There are no pass-outs for those that are camping on-site at Soundsplash except to access Ngarunui Beach. Once you enter the festival, all campers must stay onsite.

If you are not camping on-site, then you are able to leave and come back to the venue.

You are more than welcome to bring your own food. Drinks can be brought only in unopened cans. Bring an empty reusable bottle that can be refilled on-site with free water.

Chilly bins are also ok to bring but please don’t bring any single-use plastics or unsealed plastic bag packaging. All food packaging must be sealed (be mindful to use biodegradable packaging as much as possible).  Any contraband found in food, all will be confiscated.

Bags will be searched on entry and contraband items will be confiscated.

No cooking in the camp grounds please. Hot food, drinks and liquids can be purchased from the Kai Village. If your campervan/caravan has a gas cooker attached that will be fine but please don’t bring standalone portable gas cookers.

All beauty and hygiene products will need to be in containers 50ml in size or smaller – anything larger will be confiscated during the bag search. Please do not bring large bottles of perfume or cologne as these will be confiscated.

Mirrors that are attached to compacts and palettes will be ok to bring but please do not bring stand alone mirrors. We recommend bringing items like soap and shampoo bars.

The General Store will have toiletries available for purchase as well.

Your tickets & valid ID!

A good-quality, waterproof tent + comfortable bedding and sleeping gear

Warm clothes, some covered shoes, raincoat and gumboots ( if needed)

Sunnies, togs, towel, hat and sunblock

Hygiene items and medication (and prescription too – please have these prepared so you can show security during the bag search)

Your reusable bags, cups, bottles, containers and cutlery

The most important thing is to keep an open heart and bring the good vibes!

No alcohol of any kind to be bought on site. Please leave at home.

Illegal drugs or substances: Please don’t bring.

Gas bottles, cookers and barbecues: A fire ban is in place. No cooking or fires at Soundsplash please there’s plenty of yummy food available at the Kai Village

Glass: Very dangerous at Soundsplash so please leave at home. That means mirrors  and perfume bottles too folks.

Tent hammers and mallets. These items will be available onsite for you to use so please don’t bring your own as these will be confiscated during the bag search.

Objects that could harm others: Nothing that can cut, hit or generally be used to harm anybody please. This includes fireworks. Safety first.

Filled bottles: sealed or otherwise, all filled bottles will be emptied during the bag search. Free water stations are available throughout the site.

No fireworks. No fires. No generators. No glass.

Searches will be carried out at both festival and campground entry points, and items will be confiscated and not returned. To avoid unnecessary delays at the entrance please see our festival terms and conditions for the full conditions of entry.

If you’re not sure about an item then flick us a message at info@soundsplash.co.nz.

Further Information

If you haven’t found the information you’re after please contact us

If you are wanting to make a complaint about the event, please fill out this form.