faq

You can find answers to some of the most commonly asked questions on this page.

Soundsplash returns to Raglan, Wainui Reserve, over the weekend of January 21-23, 2022.

FAQ

General Info

 


Onsite parking will be located next to the campgrounds. Once your vehicle is parked at the venue, make sure you grab everything you need for your stay as you won’t be able to access your vehicle until Sunday – unless it’s an emergency.


If you aren’t camping but need to park your car then grab a free Offsite Parking Pass when you purchase your other tickets. No parking pass = no parking.


Offsite parking for Soundsplash Raglan 2022 is at the Raglan Airfield.

If you’re camping at Soundsplash Raglan 2022, once you’re set up in your campground there are no passouts. You will be able to access the beach as part of the Soundsplash site but no trips to town sorry.

You can find camping and general items for sale at the Soundsplash General Store located onsite.

Getting to Soundsplash

Save on gas and reduce your carbon footprint by carpooling or catching the bus to Soundsplash.

Soundsplash Raglan is held at 368 Wainui Road.

Click here for directions.

Travel times from:

Auckland CBD: 2-2.5 hours
Hamilton CBD: 45 minutes

Return tickets are $35 and can be purchased from Ticketspace when you buy your festival tickets and camping passes.

Catch the free park and ride shuttle departing from the Raglan Airfield.

The shuttle will be operating during these times:

Friday 8am – Saturday 2am
Saturday 9am – Sunday 2am
Sunday 9am – 4pm

Flash your wristband or pass to the driver and that’s your ticket to ride.

bus icon

By Bus

The Splash Bus departs from the Caro Street bus stop in Hamilton: 9am and 11am on Friday travelling direct to Soundsplash.
The return bus departs Soundsplash: 4pm on Sunday.

FAQ

Tickets

Presale starts Thursday 19th August 2021 7pm – 8pm.

General sale from 8pm Thursday 19th August 2021.

Tickets available from Ticketspace

If you are NOT camping onsite at Soundsplash, simply purchase your 3-day festival admission ticket and any addons like parking passes. Make sure to choose the correct age group for your ticket as we can not process swaps for incorrect ticket types.

+ YOUTH (16-17) Festival Ticket – 1 x Youth 16-17 Festival Ticket (Photo ID required.)

$215pp +BF – Festival Ticket only

+ ADULT 18+ FESTIVAL TICKET – 1 x Adult 18+ Festival Ticket Photo ID required.

$215pp +BF – Festival Ticket only

ALL CHILDREN AGED 15 YEARS AND UNDER MUST BE ACCOMPANIED BY AN ADULT 25+ TICKETHOLDER. MAX. 2 CHILDREN PER ADULT.

+ ADULT 25+ PLUS FREE CHILD 12 AND UNDER˙ FESTIVAL TICKET PACKAGE – 1 x Adult 25+ Festival Ticket 1 x Free Child (12 and Under) Festival Ticket Photo ID required.

$215pp +BF – Festival Ticket

+ ADULT 25+ PLUS GROM CHILD 13-15 FESTIVAL TICKET PACKAGE – 1 x Adult 25+ Festival Ticket 1 x Grom Child (13-15) Festival Ticket Photo ID required.

$314 ea +BF Festival Ticket only

+ ADDITIONAL CHILD 12 AND UNDER FESTIVAL TICKET , 1 x Additional Child (12 and Under) Festival Ticket

This ticket must be bought in conjunction with an Adult 25+ Festival Ticket

$99ea +BF Festival Ticket only

+ ADDITIONAL GROM CHILD ˛13-15 FESTIVAL TICKET, 1 x Additional Grom Child (13-15) Festival Ticket

This ticket must be bought in conjunction with an Adult 25+ Festival Ticket

$99ea +BF Festival Ticket only

If you are planning on camping at Soundsplash you will need to purchase a packaged ticket that includes both your camping pass and 3-day festival admission ticket. These packaged tickets will give you access to the festival venue as well as your chosen camp ground. Please remember that there are no pass-outs for onsite campers.

We are partnering with BOOKATENT to offer pre-pitched tent options at two of our camp grounds.

These BOOKATENT festival and camping packages include your camping pass, pre-pitched tent with stretchers/airbeds and 3-day festival admission ticket – just turn up with your sleeping gear.

Once you have completed purchasing all of your tickets, you will receive an email confirming your ticket purchase. To minimise fraud for Soundsplash 2022 there will be a print delay on all tickets so you will not receive your actual tickets until the delay lifts on Friday 7 January 2022.

You will receive your tickets via the registered email after this date.

Visit https://tickets.ticketspace.co.nz/my-tickets/login
Enter the email address you used to purchase your tickets, and then enter your password.

If you have forgotten your password please use the “Forgot your password?” link underneath the Log In Button.

Yes your name has to match the ticket and your ID.

If you want to change the name on your ticket you need to use the official name transfer system.

Yes, you can change names on tickets. Any name change requests will be subject to an extra charge.

Please note that festival & camping packages are sold as a ticket bundle which means they cannot be sold separately unless they are sold via the Soundplash Official Resale platform. Any attempts to change the name on these packaged tickets via the Ticketspace system will result in the name being changed on both tickets.

Make sure that you have allowed enough time to process the ticket transfer prior to the event date.

You’re able to make name changes on your ticket by logging into your ticketspace My Ticket account:

Visit https://tickets.ticketspace.co.nz/my-tickets/login
Input the email address you used to purchase tickets, and then enter your password.
If you have forgotten your password please use the “Forgot your password?” link underneath the Log In Button.

Select the name you wish to make the change on.
Follow the prompts..
*Please note that the ticket name needs to be changed and not the order name.

Complimentary tickets MUST NOT be sold on, and will be canceled if this is done. If someone tries to sell you a comp. ticket, please let us know.

If Soundsplash Festival sells out, the resale process will open.

If the event is sold out, you can sell your ticket through the official Soundsplash Resale Platform after the ticket delay has been lifted on Friday 7 January 2022.

 

Head to the official Soundsplash Resale Platform after the ticket delay has been lifted on Friday 7 January 2022.

Once you connect your Ticketspace account, you can select the tickets you would like to sell.

Please note that the resale process will not open until the event sells out of tickets.

If you have forgotten to add a pass or need support with ticket enquiries, email [email protected] for assistance.

Gate sales won’t be available.

 

If you have purchased an R18, 25+ or Youth ticket you will also need to bring photo ID with you to verify your age.

Valid forms of tickets and passes:

  • Printed PDF of actual ticket, camping and parking passes – including receipt (use scrap paper to save on waste!)
  • Electronic PDF ticket – receipt attached

Valid form of photo ID

  • Passport
  • Drivers License
  • 18+ Card
  • Student ID (if under 18)
    Our technology will allow for smartphone ticket scanning but data connection may be unreliable on-site.

If the ID is expired OR you are providing a photocopy of the above forms of ID, you will ALSO need to provide a second form of ID in one of the following forms, bearing the same name as photocopy:

    • Debit/credit card 
    • Birth certificate
    • Utility bill
    • Proof of address from your bank with your name and bank authorised stamp

*Please note all photocopies will need to be JP verified.

Please contact [email protected] with the following information and a member of the ticketspace team will amend your email address in our system and send out your tickets.

  1. Name on your tickets
  2. Confirmation ID
  3. Your correct email address

If you had your tent spray-painted during a previous Soundsplash event to participate in the free camping promotion you still need to buy your Festival Ticket and Camping Pass bundle to be able to camp at the following Soundsplash. You will need to bring the exact tent that you had spray-painted and stay in it during the festival. Once we have sighted your spray-painted tent, the camping price of your ticket will be refunded. 

SS22 Ticket Pricing by Soundsplash

SITE & FACILITIES

Toilets can be found throughout the venue and campgrounds.

Onsite Showers are located at the edge of the campgrounds.You can find other public showers at the beach.

Please be mindful of wasting water and keeping the toilets and showers as clean as possible.

Water will be available at refilling stations throughout the site. Remember to keep hydrated in the heat and bring your reusable cup or bottle! If you don’t have one then grab one from the Soundsplash General Store.

Phone charging stations will be available at the Blue Zone.

Xtreme Zero Waste will have recycling stations available throughout the venue and campgrounds, these will be clearly visible with big yellow and green flags. Please separate your waste according to the labels on the bins. Upon arrival to the campground you will be given a rubbish bag, please place all your waste into this bag and pop your bag beside a recycling station. The team will be collecting these throughout the festival, and will process/sort each bag.

PLEASE be respectful of the products you are putting in these bags. Last year we diverted 82% of waste from landfill – this was a huge success! With your help, support and conscious packing choices, we can achieve an even higher diversion rate this year! Let’s do this!

For medical assistance see Peak Safety emergency medics as well as Deep Space, Lead Consent Club and Soundsplash Kaitiaki who will all be in the Blue Zone.

The Info Centre will be Soundsplash HQ for anything to do with lost property and children, security and general help and information.

The Soundsplash General Store will be your on-site camping and festival supply shop stocking toothbrushes, body care products, sunscreen, natural healing balm, organic sanitary products, snacks, mosquito balm and anything else you might need.

Surf Life Saving will be stationed at the beach during patrol hours.

All tent spaces are approximately 4m x 4m.

Yes but make sure you’ve got a Roadtrippers camping pass and parking pass.

We won’t have powered sites available and we kindly ask that no generators, fires, gas cooktops and bottles or portable barbeques are bought on to the site.

Drinking water is available at the entrance to the campgrounds and toilets will be close by too.

Campers can arrive between 8am and 8pm on Friday, January 22 or Saturday, January 23, 2020.

Check out these links for non-camping accommodation options in Raglan:

www.bookabach.co.nz

www.holidayhouses.co.nz

www.airbnb.co.nz

http://raglan.net.nz/accommodation/

Youth Tickets

You have to be 16 years of age or older during January 21-23, 2022, to be able to enter the festival with this ticket. With a Youth Ticket, you will be able to camp and enter the venue without being accompanied by an adult. You will not be able to enter any R18 areas. Make sure you bring ID to show your age when you get to the venue.

Grom Child Tickets

You have to be 13-15 years of age during January 21-23, 2022, to be able to enter the festival with this ticket. With a Grom Child Ticket, you will be able to camp and enter the venue so long as you are accompanied at all times by a paying adult that is 25 years of age or older. You will not be able to enter any R18 areas and there will be a limit of four children tickets per adult paying ticket (25+).

Child 12 & Under Tickets

You have to be 12 years of age or younger during January 21-23, 2022, to be able to enter the festival with this ticket. You get one FREE Child 12 & Under included in the Adult25+ Festival Ticket. With a Child 12 & Under Ticket, you will be able to camp and enter the venue so long as you are accompanied by a paying adult that is 25 years of age or older. You will not be able to enter any R18 areas and there will be a limit of four children tickets per adult paying ticket (25+).

To keep kids safe, all children 15 years of age and younger will need to register with their adult paying chaperone (25+) when they enter the festival. Their wristband will contain the contact information of their adult chaperone if they get lost.

Head to the Info Centre if you have found or lost a child. Please speak with your kids at the beginning of the festival to meet at Info Centre if you become separated.

Soundsplash uses a cashless system. You will be able to top up your festival wristband with funds using your eftpos, debit or credit card to make purchases on-site. There will be a one-off activation fee when you load funds on to your wristband for the first time.

Got the munchies? Head to the Kai Village, where you’ll find yummy food and non-alcoholic drink options from around the world.

Need a hat or band tee? The Blue Zone is where you’ll find merch and other cool things like temporary tattoos, flower crowns and unique handmade items.

Time to hit the bar? There are designated bar areas at the festival that are strictly R18.

Forgot something at home? We got you! Our Soundsplash General Store will be stocked with essential camping items as well as everything you need for a sweet festival experience.

FAQ

What to bring & leave at home

Your tickets and valid ID!

A good-quality, waterproof tent + comfortable bedding and sleeping gear

Warm clothes, some covered shoes, raincoat and gumboots ( if needed)

Sunnies, togs, towel, hat and sunblock

Hygiene items and medication

Your reusable bags, cups, bottles, containers and cutlery

The most important thing is to keep an open heart and bring the good vibes!

No alcohol of any kind to be bought on site. Please leave at home

Illegal drugs or substances: Please don’t bring..

Gas bottles, cookers and barbecues: A fire ban is in place. No cooking or fires at Soundsplash please there’s plenty of yummy food available at the Kai Village

Glass: Very dangerous at Soundsplash so please leave at home. That means mirrors too guys and gals.

Objects that could harm others: Nothing that can cut, hit or generally be used to harm anybody please. This includes fireworks. Safety first.
Filled bottles: plastic, glass or reusable. All filled bottles will be emptied.

No fireworks. No fires. No generators. No glass.

Searches will be carried out at both festival and campground entry points, and items will be confiscated and not returned. To avoid unnecessary delays at the entrance please see our festival terms and conditions for the full conditions of entry.

If you’re not sure about an item then flick us a message at [email protected]

FAQ

COVID-19

We want to work together to assure all our attendees as well as the wider community of Raglan that Soundsplash is a safe environment and we’ve used the COVID-19 New Zealand Event Sector Voluntary Code to create these guidelines.

Stay Hygienic

Maintain good hygiene practices by washing and sanitizing your hands, at the stations around the event site. Cough and sneeze into your elbow and avoid touching your face.

 

We would also recommend rocking a mask – especially if you are heading into a busy area of the festival.

 

If you feel unwell during the event, please visit the Peak Safety medics in the Blue Zone and Deep Space.

IF YOU ARE UNWELL, STAY AT HOME

It’s really important to stay at home if you are feeling sick. Make an honest assessment of your health before you attend Soundsplash and stay at home if you feel unwell. 

What to do if you’re sick

Get a test if you have symptoms

If you have cold or flu symptoms, stay home and call your GP or Healthline on 0800 358 5453 to see if you need a test.

COVID-19 symptoms

Getting a COVID-19 test

Keeping track of where you’ve been

Before you attend Soundsplash, make sure you have the NZ COVID Tracer app to record your movements before, during and after the event. This will help us provide the Ministry of Health with contact tracing information if needed.

 

You will be able to record your visit to Soundsplash using QR code signage at the event.

Further Information

If you haven’t found the information you’re after please contact us